Shipping Policy

Last updated: July 29, 2026

Thank you for shopping with Nova & Co. We are committed to delivering your order safely and efficiently. Please review the following information regarding processing, delivery, tracking, and shipping updates.

Order Processing

Orders are generally processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day.

During holidays, promotions, new collection launches, or periods of high demand, processing may take slightly longer.

Estimated Delivery

Estimated delivery usually takes 5–10 business days after your order has been processed and shipped. Delivery times may vary depending on your location, product availability, shipping carrier, and fulfillment partner.

All delivery dates are estimates and cannot be guaranteed.

Shipping Costs

Shipping charges are calculated and displayed at checkout before payment.

Free shipping may be available on qualifying orders or included with eligible Nova Elite membership plans. Any minimum-order requirements or exclusions will be shown at checkout.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number and available tracking details.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

You can also visit our Track Order page and enter your order number with the email address or phone number used during checkout.

Multiple Shipments

Nova & Co offers products from different categories and fulfillment locations. For this reason, items from the same order may occasionally arrive in separate packages.

If your order is divided into multiple shipments, you may receive a separate tracking number for each package. You will not be charged additional shipping fees unless clearly stated during checkout.

Address Changes

Please review your shipping address carefully before submitting your order.

If you need to update your address, contact our customer-support team as soon as possible. We cannot guarantee address changes once an order has entered processing or has been shipped.

Nova & Co is not responsible for delivery issues caused by incomplete or incorrect addresses provided during checkout.

Shipping Delays

Unexpected delays may occur because of severe weather, carrier disruptions, customs processing, holidays, high shipping volumes, or circumstances outside our control.

If your tracking information has not updated for several business days, please contact our support team so we can assist you.

Lost, Stolen, or Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and provide your order number along with clear photographs of the packaging and damaged item.

If tracking shows that your package was delivered but you cannot locate it, please:

1. Check around your delivery location.

2. Ask household members or neighbors.

3. Contact the shipping carrier.

4. Contact Nova & Co customer support if you still need assistance.

Nova & Co is not responsible for packages lost or stolen after confirmed delivery, but our team will do its best to help you investigate the issue.

International Shipping

International shipping availability and costs will be displayed at checkout. Customers are responsible for any customs duties, import taxes, or additional fees charged by their country unless otherwise stated.

Customs processing may extend the estimated delivery time.

Need Help?

If you have questions about processing, shipping, delivery, or tracking, please visit our Contact Us page. Include your order number so our customer-support team can assist you efficiently.