01
Step one
Order Confirmed
We received your order and sent a confirmation to your email.
Nova Delivery Support
Track your order
Enter your order details below to follow your package from our door to yours. We are here if you need any delivery assistance.
Need help? Our customer care team is ready.
Order Tracking
Follow every step of your delivery
Use the order number from your confirmation email together with the email address or phone number used at checkout.
Order confirmed
In transit
Delivered
Track your order
Enter your details exactly as they appear in your order confirmation.
Your Order Journey
From confirmation to your door
Every Nova & Co order moves through four clear stages. Tracking updates are sent as your package progresses.
02
Step two
Processing
Your items are being carefully prepared and checked for shipment.
03
Step three
Shipped
Your package is on the way and live tracking updates are available.
04
Step four
Delivered
Your Nova & Co order has arrived at the delivery destination.
Shipping Information
What to expect after you order
Clear processing, delivery and tracking information so you always know what happens next.
Delivery estimates begin after your order has been processed and dispatched.
01
Before dispatch
Processing Time
1–3 Business Days
Your order is carefully prepared, quality checked and packed before dispatch.
Weekends and public holidays are not included.
02
After dispatch
Estimated Delivery
5–10 Business Days
Most orders arrive within this estimated window after leaving our facility.
Timing may vary by destination, carrier and customs.
03
Stay informed
Tracking Updates
Email & SMS
We send your tracking link as soon as the carrier accepts your shipment.
Carrier tracking can take up to 24–48 hours to activate.
Need the complete shipping details?
Review destinations, possible delays, duties and other delivery conditions in our shipping policy.
NOVA CUSTOMER CARE
Still Need Help?
Our customer-care team is ready to help with your order, delivery updates, returns, memberships and rewards.
Support available during business hours