Frequently Asked Questions

Once your order ships, we will email you a tracking link. You can use it to follow your package from dispatch to delivery.

Contact our support team as soon as possible. We will do our best to update or cancel an order before it enters processing.

Delivery times depend on your destination and the products ordered. Estimated delivery details are shown at checkout and in your shipping confirmation.

Silver members receive free shipping on qualifying orders, Gold VIP members receive free shipping on all orders and Diamond Elite members receive unlimited free shipping. Current eligibility is confirmed at checkout.

Eligible unused items may be returned within the period stated in our return policy. Items must be in their original condition and packaging.

Contact customer support with your order number and the item you wish to return. Our team will guide you through the next steps.

Nova Elite offers Silver, Gold VIP and Diamond Elite plans, each with increasing savings, shipping benefits, rewards and exclusive experiences.

You can manage eligible membership changes through your customer account or contact our support team for assistance.

Earn 1 point for every $1 spent, 100 points for creating an account, 50 points for leaving a review, 100 birthday points and 200 points for referring a friend.

Redeem 250 points for $10 off, 500 points for $25 off, 1,000 points for $60 off or 2,000 points for $150 off.

Review the product description, specifications, size information and customer reviews. Our support team can also help if you need a recommendation.

We work to keep descriptions, images and stock information accurate. Availability can change quickly and is confirmed when you place your order.